Choosing from the wardrobe
How do I choose between similar styles?
Compare the intended fit, neckline, sleeve, fabric and measurements. Product weight is only one part of the decision. For a starting point, explore The BLANKZ Edit.
Is one size the same across all products?
No single size label describes every silhouette. Check the chart for the specific product and use our Size & Fit guide to compare it with a similar garment.
Do I need to buy a complete outfit?
No. Styling suggestions show combinations. Choose the size and color of each piece individually, and add only the pieces you need.
Are outfit colors an exact matching set?
Not unless the product information explicitly states that they are. The same color name can look different across fabrics and finishes.
Where are fabric and care details?
Check the individual product and the care label on the piece. Our Fabric & Care guide explains what to look for; it does not replace item-specific instructions.
Orders and delivery
Does a delivery estimate include preparation?
Preparation and carrier transit are separate stages. Read the preparation information and shipping options before ordering, and contact us before purchase if you need a piece for a particular date.
Will all pieces arrive together?
A multi-item order can be split into more than one parcel. Check the tracking information provided for your order and contact us if you need help identifying a shipment.
Can I change or cancel an order?
Contact us promptly with the order number and requested change. A request is not confirmed until our team confirms it; an order already in preparation or transit may not be changeable.
What should I send about an item problem?
Include the order number, email used at checkout and a short explanation. Clear photos of the item, its labels and the packaging help with review. Never send full card details.
Where can I check returns?
Use the store's current return policy for the applicable terms and process. Contact us before sending an item anywhere; a dispatch address is not necessarily an authorized returns address.
For product and order help: hello@theblankz.com or Contact.